1. Who We Are
Rejuvederm LLC, doing business as Awakened Skin + Body ("we," "us," or "our"), is a medical-grade plasma aesthetics spa located in North Miami Beach, Florida. We operate the website awakened.skin and communicate with clients via SMS text messaging, phone, email, and in-person appointments.
For questions about this policy, contact us at:
Rejuvederm LLC d/b/a Awakened Skin + Body
North Miami Beach, FL
Phone: (305) 909-7069
Email: hello@awakened.skin
2. Information We Collect
We collect information you provide directly to us, including:
- Name, phone number, and email address when you book an appointment or contact us
- Health and treatment history relevant to your care
- Payment information processed through secure third-party payment processors
- Communications you send us via SMS, email, phone, or through our website
- Photos taken before and after treatments, with your explicit consent
We also collect limited technical information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on pages, via Google Analytics.
3. SMS / Text Messaging
By providing your mobile phone number and opting in to receive text messages from Awakened Skin + Body, you consent to receive SMS text messages from us, which may include:
- Appointment confirmations and reminders
- Scheduling updates or cancellation notices
- Follow-up care instructions after your treatment
- Promotional offers and announcements (only if you have opted in to marketing messages)
Message frequency varies. Standard message and data rates may apply depending on your mobile carrier and plan.
To opt out: Reply STOP to any text message at any time to unsubscribe. You will receive a one-time confirmation message and no further texts will be sent.
To get help: Reply HELP to any text message or contact us at (305) 909-7069.
We do not transfer, share, sell, rent, or disclose consumer SMS registration data to any external organization under any circumstances, even with user consent. The sole exception is contracted message delivery processors acting strictly on our behalf and only as necessary to deliver your requested messages. These processors are bound by written agreements that prohibit any other use, sharing, or disclosure of your data.
We maintain administrative, technical, and contractual controls — including access restrictions, vendor agreements, and internal data handling policies — to prevent unauthorized access, use, or disclosure of your SMS registration data.
4. How We Use Your Information
We use the information we collect to:
- Schedule, confirm, and manage your appointments
- Deliver and improve your treatment experience
- Send you appointment reminders and follow-up communications
- Respond to your questions and requests
- Process payments
- Send promotional messages you have opted in to receive
- Improve our website and services through analytics
- Comply with applicable laws and regulations
5. How We Share Your Information
We do not sell, rent, transfer, or share your personal information — including your SMS registration data — with any external organization for their own use, under any circumstances, even with your consent.
Disclosure is permitted only when strictly necessary to provide the service you have requested, and only under the following conditions:
- Contracted service processors: We work with contracted vendors — including our booking platform (Vagaro), SMS message delivery provider, and payment processors — solely to deliver the services you have requested. These vendors act only on our behalf, are bound by written agreements that prohibit any other use or disclosure of your data, and are not permitted to use your information for their own purposes.
- Legal requirements: We may disclose your information when strictly required by law, court order, or governmental authority, and only to the extent required.
We maintain administrative, technical, and contractual controls — including access restrictions, vendor data processing agreements, and internal data handling policies — to prevent unauthorized access, use, sharing, or disclosure of your information at all times.
6. Data Retention
We retain your personal information for as long as necessary to provide our services, maintain your treatment records, and comply with our legal obligations. Treatment records are retained in accordance with applicable Florida health and business regulations. You may request deletion of your personal data at any time by contacting us, subject to any legal retention requirements.
7. Your Rights
Depending on your location, you may have rights regarding your personal information, including the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications at any time
- Opt out of SMS messages by replying STOP
To exercise any of these rights, contact us at hello@awakened.skin or (305) 909-7069.
8. Cookies and Analytics
Our website uses Google Analytics to understand how visitors interact with our site. Google Analytics uses cookies — small text files stored on your device — to collect information such as pages visited and time on site. This data is aggregated and anonymous. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
9. Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our services are intended for adults 18 years of age and older. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected information from a minor, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Rejuvederm LLC d/b/a Awakened Skin + Body
North Miami Beach, FL
Phone: (305) 909-7069
WhatsApp: Message us on WhatsApp
Email: hello@awakened.skin
Website: awakened.skin